Getting help with the new Freedom sign-in
Freedom has moved to a more secure sign-in system. Whether you’re joining Freedom for the first time or updating how you sign in to your existing account, we’ve put together a step-by-step guide for you. Pick the situation that matches you below.
I already have a Freedom Mobile line
You’re moving from your old phone-number or username sign-in to a new email login. You’ll link your existing services and set up multi-factor authentication.
Read the migration guideI’m new to Freedom Mobile
You’re creating your first Freedom account. You’ll pick an email, verify it, set up multi-factor authentication, then explore plans and devices.
Read the new-account guideNot sure which applies? If you’ve ever received a Freedom bill, activated a Freedom SIM, or signed in to My Freedom in the past, you’re an existing customer — pick the migration guide. If you’ve never had a Freedom line before, pick new customer.
Related resources
- Troubleshooting the migration flow
- Frequently asked questions about new accounts
- Setting up multi-factor authentication (MFA)
- About: eSIM
- How to reset your account PIN
Still stuck? Let a Freedom agent walk you through it.
Available 7 days a week, in-store or by phone.